Refund policy

Refund & Return Policy

At Pure Loom, customer satisfaction is our priority.

Returns are accepted only if the product is received damaged, defective, or incorrect.

Return or replacement requests must be made within 48 hours of receiving the order.

The product must be unused, unopened, and in its original packaging.

Due to the nature of food products, opened or used items cannot be returned or refunded.

If your return is approved, you may receive a replacement or refund, depending on the situation.

Shipping charges are non-refundable, except when the mistake is on our side.

For assistance, please contact our customer support with your order number and clear photos of the product.